Cancellation and Refund Policy

At Tnega.ai, we are committed to providing a high-quality learning experience through CrackTheOffer. We understand that circumstances may arise where a refund is necessary. This Refund Policy outlines the conditions under which refunds may be issued for purchases made on our Service.

1. Eligibility for Refunds

We offer refunds under the following specific conditions:

• 1.1. Time Limit: Your refund request must be submitted within 7 calendar days from the date of your initial purchase of a course or subscription plan.
• 1.2. Meaningful Usage Requirement: Refunds are available after meaningful usage of the platform so that users can experience the interview system and feedback before requesting a refund. Meaningful usage generally means completing several interview sessions and consuming a reasonable portion of interview credits.
• 1.3. Platform Credits: Interview credits are consumed based on interview time. One credit is used per minute of interview. For example, a 10-minute interview consumes 10 credits and a 30-minute interview consumes 30 credits.
• 1.4. Non-Applicability: Refunds are generally not applicable for:
  • Trial-based subscriptions or free access periods.
  • Discounted, promotional, or bundled plans.
  • Purchases made through third-party platforms (you must seek refunds directly from them).
  • Situations where a user's account has been terminated due to a violation of our Terms of Service.

2. How to Request a Refund

To initiate a refund request, please follow these steps:

• 2.1. Email Request: Send an email to our support team at [email protected].
• 2.2. Required Information: Your email must include the following details:
  • Your full name and the email address registered with your CrackTheOffer account.
  • The transaction ID or invoice number for the purchase you wish to refund.
  • The exact date of purchase.
  • A brief explanation of your experience with the platform. This helps us improve the product based on real user feedback.
• 2.3. Review Process: Our team will review your request within 3-5 business days and may contact you for additional information or clarification.

3. Refund Processing and Timeline

If your refund request is approved, the following timeline applies:

• 3.1. Approval Notification: You will receive an email notification confirming the approval of your refund.
• 3.2. Processing Time: Once approved, the refund will be processed back to your original payment method. Please allow 5 to 10 business days for the refund to appear on your bank statement or payment account. The exact timing may vary depending on your bank or payment provider.
• 3.3. Original Payment Method: All refunds will be issued to the same payment method used for the original purchase. We cannot process refunds to a different card or account.
• 3.4. Currency: Refunds will be processed in the same currency as the original transaction.

4. Changes to This Refund Policy

Tnega.ai reserves the right to modify or update this Refund Policy at any time without prior notice. Any changes will be effective immediately upon posting the revised policy on this page. We encourage you to review this policy periodically to stay informed about our refund practices.

5. Contact Us

If you have any questions about this Refund Policy, please contact us at:

Email: [email protected]

Last Updated: July 18, 2025